BOOKING & SERVICE POLICIES

Booking Method

All bookings are arranged personally to maintain flow, presence, and energetic alignment. 

Appointments are booked via email, MS or ny clicking the link online and confirmed through a negotiated time. 

Availability & Capacity

  • Sessions are intentionally limited 

  • Currently offered Mondays (Mount Beauty ONLY at this stage) & Thursday evenings in Killara/Wodonga.

  • Availability will expand as the practice grows 

  • Sessions are capped to preserve quality and nervous-system safety 

  • Availability is offered based on routing, session length, and capacity. 

Appointment Structure

Appointment times reflect hands-on treatment duration only. 

Additional time is intentionally built in for: 

  • Arrival and setup 

  • Grounding and integration 

  • Pack-down 

There is no rushing in or out. 

Space & Access Requirements

Clients are asked to ensure: 

  • Access to the space 15 minutes before the session 

  • Availability of the space 15 minutes after the session 

  • A quiet, warm, private environment 

  • Pets secured where possible 

  • Address, Parking & Access details

Pregnancy Massage Policy

  • Offered in 2nd and 3rd trimester only

  • Only performed Side lying

  • Pregnancy stage must be disclosed at booking 

  • A brief intake may be required 

  • This is a non-clinical wellness service and not a substitute for medical care 

PRICING & TRAVEL REFLECTION

Pricing has been built into a lot of the treatments. The reason for pricing ranges is dependant on the location. All pricing reflects the full mobile experience, including: 

  • Travel time & fuel 

  • Setup and pack-down 

  • Calm, unhurried arrival 

Pricing is confirmed prior to booking. 

PAYMENTS, DEPOSITS & CANCELLATIONS

A $50 deposit is required to secure all bookings.
The remaining balance is payable on the day, upon arrival and before treatment begins. 

Cancellations & Changes

  • 48 hours’ notice required 

  • Deposits are generally non-refundable within 48 hours 

  • Refunds or transfers may be offered at the practitioner’s discretion in compassionate or unforeseen circumstances, in line with Australian Consumer Law 

This policy exists to support calm scheduling, fair energy exchange, and sustainability. 

SUITABILITY & BOUNDARIES

Lumora Wellness is a professional, embodied wellness service. 

  • Pressure is light to firm, never forced 

  • All sessions are respectful, grounded, and non-sexual 

  • Boundaries and comfort can be communicated at any time 

  • Inappropriate behaviour results in immediate session termination 

  • Services are not a replacement for medical or therapeutic care 

HOW TO REQUEST A BOOKING

  • Please email the following: 

    1. Full name 

    1. Mobile number 

    1. Suburb / location 

    1. Preferred day & time window 

    1. Desired Treatment + length 

    1. Any pregnancy, injuries, health concerns or sensitivities 

WHAT TO EXPECT

To support your experience: 

  • Wear something comfortable 

  • Ensure a quiet, warm space 

  • Allow privacy for the session 

  • Hydrate afterwards 

  • Take the rest of your day gently where possible